At Sun Palace Casino (“Sun Palace,” “Casino,” “we,” “our,” or “us”), safeguarding your personal information is a core responsibility. This Privacy Policy describes how we collect, use, protect, and share your data whenever you interact with our website, software, customer support, or promotional services.

By creating an account or using our platform, you confirm that you understand and accept the practices described in this Policy. If at any time you do not agree with these terms, please discontinue use of our services.

This Policy applies to all information collected through:

• The Sun Palace Casino website.

• Customer service interactions (email, chat, phone).

• Marketing communications, promotions, loyalty programs, and contests.

This Policy does not cover third-party websites, advertising networks, payment providers, or services not controlled by us. We recommend reviewing the privacy practices of external parties you interact with.

We collect information in three ways: (1) information you provide, (2) information collected automatically, and (3) information received from verified third-party partners.

We collect personal information necessary to create and maintain your account, including:

• Full name, address, phone number, and email.

• Login credentials (username and password).

• Payment details for deposits and withdrawals.

• Identity verification documents (ID, proof of address, proof of funds).

• Age verification information.

• Communications with customer support.

• Information submitted during promotions, contests, surveys, or loyalty programs.

• When you visit our website or use our software, we automatically collect technical information such as:

• IP address (used to verify geographic eligibility).

• Device type, browser version, operating system.

• Activity logs within the platform.

• Cookies used to maintain login sessions and improve navigation.

Cookies and similar technologies help us operate the platform, maintain secure login sessions, remember preferences, support stability, and improve performance. Some cookies may persist temporarily to support essential functions. Where required by law, user consent will be requested before placing non-essential cookies.

We may receive information from:

• Identity verification partners (KYC and AML compliance).

• Payment processors (transaction verification and fraud detection).

• Affiliate partners (to confirm referral source).

• Advertising partners providing aggregated, non-personal reporting; no tracking cookies or identifiers are permitted on our site.

• Service providers assisting with geolocation or responsible gaming tools.

This information is used only to verify identity, fulfill regulatory requirements, and protect the platform from fraud.

We process your personal information under the following legal grounds:

• Contract Fulfillment: Operating your account, processing payments, and providing requested services.

• Legal Compliance: Meeting obligations including identity checks, anti-fraud controls, and AML requirements.

• Legitimate Interests: Ensuring platform integrity, preventing abuse, improving user experience.

• Consent: When providing promotional or marketing messages (you may unsubscribe at any time).

You may withdraw consent at any time without affecting the legality of prior processing.

We use your data to:

• Manage account creation and authentication.

• Process deposits, withdrawals, and bonus eligibility.

• Protect against fraud, abuse, and unauthorized activity.

• Provide customer support 24/7.

• Offer optional promotions and casino updates.

• Enhance platform performance, safety, and usability.

• Comply with legal and regulatory obligations.

Confidentiality of winnings, payouts, and financial activity is always a priority and is only disclosed when required by law.

We do not sell or rent personal data. We may share information only under limited circumstances:

• Authorized Service Providers: payment processors, fraud monitoring systems, technical support.

• Regulatory Authorities: when required to comply with investigations, audits, or court orders.

• Security & Protection: when necessary to protect systems, players, or operations.

• Corporate Transactions: business restructuring, mergers, or transfers.

• With Consent: when explicitly authorized by the user.

Your information may be processed outside your country of residence. We implement legal safeguards such as:

• Standard Contractual Clauses (SCCs).

• Binding contractual protections.

• Compliance with applicable international privacy regulations.

We retain your information as needed to:

• Operate your account and deliver services.

• Meet legal and regulatory retention requirements (AML/KYC).

• Resolve disputes and maintain audit logs.

• upport fraud-prevention and security systems.

• Once retention periods expire, data is securely deleted or anonymized.

You may have the right to:

• Access your personal data.

• Request corrections of inaccurate information.

• Request deletion (when legally permissible).

• Restrict or object to processing.

• Request data portability.

• Withdraw consent at any time.

Some rights may be limited due to legal obligations, including AML, fraud prevention, responsible gaming monitoring, and mandatory record retention.

We use cookies and similar technologies to operate and improve our platform, maintain secure sessions, verify geographic eligibility, remember preferences, and support limited analytics.

We use:

• Essential cookies for login, navigation, and security.

• Analytics cookies to measure performance and stability.

• Preference cookies to improve the user experience.

Where required by law, we request consent before enabling non-essential cookies. Disabling cookies may impact platform performance.

We apply strong security controls, including:

• 128-bit SSL encryption for data transmission and transactions.

• Secure servers and advanced firewall systems.

• Continuous monitoring to detect unauthorized activity.

• Access controls restricting data to authorized personnel only.

While no system is entirely free from risk, we will notify affected users promptly in the event of a data security incident as required by law.

Sun Palace Casino is strictly intended for adults of legal gambling age. We do not knowingly collect data from minors. If such information is discovered, it will be immediately removed and access revoked.

We process certain information to support responsible gaming programs, including self-exclusion, gameplay monitoring, cooling-off requests, and regulatory reporting obligations.

We may update this Privacy Policy periodically. Changes will be posted here with a revised effective date. Significant changes may also be communicated via email or on-site notifications.

If you have questions regarding this Policy or how your information is handled, please contact our customer support team. We are available 24/7 to assist you.

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