SUPPORT
We are here for you 24 hours per day - every day!
For assistance with downloading, software installation, deposits, redemptions, and all your other needs, please contact our friendly support staff.
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There are 2 convenient methods for contacting us: |
Chat with a Support Representative.
Email: [email protected]
We value your business. If you do not receive fast and courteous customer service please notify us at [email protected]. Thank you for helping us make our customer service the best it can be.
Frequently Asked Questions:
Q: How does it work?
A: First you download and install the software. Then you register and deposit money by credit card, NETeller, eWallet, check, Moneybookers, or money order.
Q: How do I download and install the software?
A: Please visit the Download Section of this website for instructions.
Q: How do I register?
A: Double click on the Sun Palace Casino icon on your desktop, click on 'Create new account' and fill out the form with the requested information and click on 'submit'.
Q: Can I play for real money?
A: Of course! Casino's just wouldn't be the same without the chance to win big.
Q: What games do you offer?
A: We currently offer American (0 and 00) and French (single 0) versions of Roulette; Blackjack, Red Dog, Deuces Wild Video Poker, Jacks or Better Video Poker, Joker Video Poker, Caribbean Poker, PaiGow Poker, Baccarat and War. More games will be available soon.
Q: How long does it take to get paid?
A: We process redemption requests on a daily basis. Please expect withdrawals to take up to 2 weeks to process provided that all and every single deposit has successfully cleared out. It is very important to us that we meet or exceed your expectations. For this reason we need you to understand ahead of time that regulatory changes in the marketplace have limited the availability of deposit and withdrawal methods and have increased the time required to process withdrawals.
Q: Is this legal?
A: International law is very complex, and we do not know the specific laws that may apply to you where you live. We operate under strict compliance with all local laws, and urge you access our site only if you feel that you are in compliance with yours.
Q: Are my winnings reported for tax purposes?
A: All transactions are strictly confidential. We will not report any activity to any government agency.
Q: What currencies do you accept?
A: All wagering is done in US dollars for simplicity. However, you may make a deposit with us in any currency you like, and we will be happy to credit your account in dollars, at the true bank exchange rate.
For additional information please forward your inquiries to [email protected]
